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Privacy Policy

Home Privacy Policy
Effective Date: May 1, 2025
Last Updated: May 1, 2025

At Dorti, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our mobile application or services. By using Dorti, you agree to the terms of this policy.

1. What We Collect

We collect the following types of information to provide our services effectively:

a. Personal Data

  • Name, phone number, email address
  • Profile photo (optional)
  • Payment-related data (processed securely via third parties)

b. Location Data

  • Real-time location (to assign pickup requests and locate collectors)
  • Location history (for service tracking)

c. Device Information

  • Device type, operating system, unique device ID
  • App usage data and crash logs
  • IP address

d. Usage Behavior

  • Booking and collection history
  • In-app preferences and settings
  • Communication with other users or support

2. Why We Collect This Data

We use your information to:

  • Provide and personalize our waste pickup and collection services
  • Facilitate payments securely
  • Match users with collectors based on location
  • Improve app features and user experience
  • Detect fraud and ensure safety
  • Comply with legal requirements

3. Legal Basis

We rely on the following legal bases to collect and process your data:

  • Consent – when you create an account or continue using the app
  • Contract – to deliver services you request
  • Legitimate interest – to operate and improve Dorti
  • Legal obligation – when required by local laws or authorities

4. How We Share Your Data

We do not sell your personal data. We may share it with:

  • Other users (e.g., collectors and clients) as needed to complete services
  • Trusted third parties, such as payment processors, analytics tools (e.g., Firebase), and customer support tools
  • Law enforcement, if legally required

All third parties are required to follow data protection rules and only use your data for specific purposes.

5. Data Protection

We use secure servers, encryption, and access controls to keep your data safe. While we work to protect your information, no method is 100% secure — we encourage you to use strong passwords and update your app regularly.

6. Your Rights

As a user of Dorti, you have the right to:

  • View the data we hold about you
  • Correct or update your data
  • Request deletion of your account
  • Withdraw consent at any time

To request any of these, email us at support@dorticmr.com.

7. Data Retention

We keep your data only as long as necessary to:

  • Provide the services you request
  • Meet legal or regulatory requirements
  • Prevent fraud or misuse

Once no longer needed, your data is deleted or anonymized securely.

8. Cookies & Analytics

Dorti uses analytics tools (e.g., Google Firebase) to understand how users interact with the app. These tools may collect anonymous data to help us improve performance and user experience. You can disable tracking in your device settings.

9. Children’s Privacy

Dorti is not intended for children under 13 years old. We do not knowingly collect data from minors. If we learn we have done so, we will delete the data immediately.

10. International Data Transfers

Some of our service providers may be based in other countries. When data is transferred, we ensure it is protected in accordance with applicable privacy laws.

11. Policy Updates

We may update this policy as our app evolves. If changes are made, we will notify you through the app or by email. Continued use of Dorti means you accept the updated terms.

12. Account Deletion & Your Rights

You can request account deletion at any time. Here’s how:

🧾 How to Request Deletion

Email us at support@dorticmr.com with your registered phone number or email

We will process your request within 7 business days and confirm once your account has been deleted.

🗑️ What Happens When You Delete Your Account

We will delete the following:

  • Your personal details (name, email, phone, profile photo)
  • Booking history and service records
  • Location history
  • Any saved preferences and settings

We retain only minimal data for:

  • Legal or regulatory purposes (e.g., fraud prevention, tax compliance)
  • Payment-related records, which are required to be kept for up to 6 years under certain jurisdictions

All retained data is anonymized wherever possible and securely stored.

For any questions or concerns about this Privacy Policy, contact us at:

📧 Email: support@dorticmr.com

Visit www.dorticmr.com for more information about Dorti.

Thanks for reading our privacy policy. We hope you enjoy Dorti.